Help and glossary

Filling in forms

Fields marked with an asterisk (*) are required. Read the label and any instructions beside a field before entering information. Review the entries before choosing Save, Send, or Submit. Changing a list selection does not save it: use the button beside the list.

If an error appears, read the message, correct the named field, and try again. A file field lets you choose a file from your device. After signing in again or reloading, you may need to choose the file again.

For dates, use the format shown by your browser or its date picker. Search filters narrow the list; clear the filters to see more results. If you are unsure what a form is asking, contact the office using the email link at the bottom of the page before submitting.

Reading and navigation

Use the Low-vision controls at the top of each page to choose colors and contrast. Open Text size and reading options for text up to 200%, extra spacing, a narrower reading width, highlighted links, and reduced motion. Reset display restores the defaults. Preferences are saved in this browser when storage is available. You can also use your browser’s zoom or your device’s high-contrast settings.

Press Tab to move forward through links and controls, and Shift+Tab to move back. The Skip to main content link moves past the repeated navigation. Scrollable tables can receive keyboard focus so you can use arrow keys to read columns that are off screen.

The voice assistant also accepts typed requests. Opening it does not start the microphone. Use Stop speaking to stop a spoken reply; the reply remains as text. Escape closes the assistant and stops the conversation.

Keeping your work

Staff sessions end after 30 minutes without activity. A warning lets you extend the session. If it has ended, keep the form open, sign in in another tab, and return to the form. Copy important unsaved text before leaving or reloading. Passwords and files are not automatically restored.

Common terms

AT — assistive technology

Tools or software that help a person perform an activity.

Authorization

Approval for a service, often with an allowed number of hours or a spending limit.

Caseload

The clients assigned to a staff member.

Consent

A person's agreement to the activity described in a form.

Deliverable

A specific item or result required by a contract.

IPE — individualized plan for employment

A plan describing an employment goal and the services intended to help reach it.

NPS — Net Promoter Score

A survey measure based on how likely people say they are to recommend a service.

OTP — one-time password

A temporary sign-in code. You can paste it into the code field.

Passkey

A sign-in method that uses your device to approve access instead of typing an account password.

Pre-ETS — pre-employment transition services

Services that help students with disabilities prepare for work and further education.

ROI — release of information

In consent records, permission to share the information described in the release.

RSA — Rehabilitation Services Administration

The agency name used in the app's service categories and reporting.

SMART goal

A goal that is specific, measurable, achievable, relevant, and time-bound.

Telepractice

A session provided remotely, such as through a video call.

VR — vocational rehabilitation

Services intended to help people with disabilities prepare for, find, or keep work.

VRC — vocational rehabilitation counselor

A counselor who helps plan and coordinate vocational rehabilitation services.